ALJAWHARA ALMAZROUEI
Retail Banking Officer
Profile summary
Ambitious and detail-oriented, with a solid foundation in planning and quality assurance. Seeking to join a progressive organization where I can apply my business development skills to drive success and make a positive impact. Dedicated to continuous learning and improvement.
Career highlights
Expedited Liability Letter Issuance: At Commercial Bank International, I implemented a standardized template for liability and no-liability letters, decreasing processing time by 15% and improving customer service response times.
Streamlined International Transfer Process: At Al Fardan Exchange, I processed salary deposits more efficiently, allowing for quicker distribution of funds for overseas workers and enhanced customer satisfaction.
Directed Staff Resource Allocation: At Al Hosn Site, I led a team exceeding 30 individuals, delegating tasks effectively which ensured seamless operations and positive visitor experiences.
Enhanced Customer Communication Processes: Designed and implemented a standardized communication protocol for addressing customer inquiries at Al Hosn Site, resulting in a 20% increase in positive feedback regarding information clarity.
Key skills
Professional experience
Serve customers by handling a wide range of banking services, including loan settlement and postponement requests, preparation of bank statements, issuance of liability and no-liability letters, police letters, and providing support for various other banking-related requirements.
Responded to visitor questions and inquiries, managed bookings for schools, groups, and protocol visits, communicated with external companies to evaluate their offers and proposals for Qasr Al Hosn and the Cultural Foundation, led a team of over 30 staff members through effective task delegation, and prepared daily administrative reports.
Provided office support and customer service, handled salary deposits, entered checks into the system, and prepared financial reports.
Education
Internship Sharjah Ladies Club - HR Department Internship General Authority of Sport -Quality and Compliance Department